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Partners-suppliers | leasing company Arval

Providing guidelines to partners and suppliers

We are dedicated to our suppliers and partners and strive to give them regular guidelines and instructions concerning Arval's partnership policy.

Arval strives to create clarity. Not only to our customers and drivers, but also to our suppliers. To make it as easy as possible, you can follow the procedures and guidelines below.

Maintenance, repair and tires


Our technical department -- reachable via phone 09 8254 1234 or e-mail maintenance@arval.fi will be more than happy to respond to your inquiries if your vehicle suffers bodywork damage, if the glass has to be repaired or replaced, if the tires need replacing, or if the vehicle was delivered to you in poor condition (i.e. it has a damaged interior or exterior, a non-working odometer, etc.)

Body or accidental damage


It is essential that you get in touch with our technical department -- via phone 09 8254 1234 or e-mail damage@arval.fi -- if your Arval vehicle has suffered body or accidental damage. Repairs can only be conducted by our trade partners, subject to the necessary approval.

Delivery of an Arval lease vehicle


Should you require delivery of an Arval lease vehicle, do please inform our purchase department in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly. Remember that at least three working days are needed for the car to be handed over to the driver. Arval will produce the insurance certificate if necessary, order the fuel cards, and send all necessary documentation across to you.

Return of an Arval vehicle


Drivers often like to return their existing vehicle on the day that they take delivery of the new one. Should you wish Arval to organise a vehicle return, do please let us know via phone. We will arrange for it to be collected promptly.

Become a partner!


Arval strives to offer its clients and drivers the best possible quality of service. As a result, we have agreements in place with a large number of suppliers who meet the same quality standards. We are always eager to hear what your company has to offer. If you wish to become one of our partners, and need more information on the subject, you're welcome to contact us by phone: 09 8254 1234 or e-mail info@arval.fi

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